Tele Health appointments

Tele Health Consultations Melbourne

Tele Health appointments

Telehealth is a way of delivering healthcare to our patients involving the use of information and communications technology.

Tele-health consults, our Doctors, and General Practitioners can provide diagnosis, treatment, preventive as healthcare services.

Telehealth consultations can be delivered in real-time using mobile devices such as Phones and Tablets, through telephone conversations or video using Skype.

Also, the use of email or information/images for review outside of a clinical consultation (not delivered in real-time), can be beneficial and is used as additional information to the General Practitioners to have a better understanding of the situation and help him /her to achieve a better diagnosis.

The most common mediums to perform a Tele Health Appointment is telephone, email and Video, particularly for patients in rural and remote areas.

Advantages of Tele-Health Consultations

Coronavirus Melbourne 2020

    • Coronavirus: If during the last 14 days you have been overseas OR have had close contact with a possible Coronavirus case OR been with someone who has, AND you have a fever (≥38°C), flu-like symptoms (such as coughing, sore throat and fatigue) or difficulty breathing, please contact our reception on 9944 6200 BEFORE attending the clinic. Tele-health consultations can be arranged with one of our doctors.

For more information:

    • When you are too sick to visit our clinic and don’t want to leave your home. Our online healthcare (telehealth) service allows you to have a phone or Video consult with a doctor in the comfort of your home without putting in risk to other people.
    • Being far away from Era Health Doctor Melbourne CBD Medical Centre, you can talk to your Doctor about any issue that you may be experienced or the need for a prescription, Medical certificate.

Tele Health Benefits

Telehealth frequently asked questions


What does telehealth cover and is it claimable from Medicare?

Phone or Video only consult from $95.00 Please note PRIVATE FEES ONLY (AT THE MOMENT THERE IS NO REBATE FROM MEDICARE it means that there is not a Medicare item number for telephone consultation BUT MOST LIKELY WILL BE AN UPDATE IN THE NEXT COUPLE OF DAYS).

What is a telehealth video consultation?

Telehealth Viseo Appointment Melbourne

A telehealth video consultation is when a patient and a Doctor embark on a consultation via video conferencing equipment in many cases using popular software such as Skype. The GP and patient must be able to see and talk to each other.

Who can provide these consultations?

The Tele Health appointments can be provided by GP, nurse practitioner, midwife specialists, consultant physicians or psychiatrists.

Can telehealth consults be claimed through the Department of Veterans’ Affairs?


What is the privacy policy for a Tele health Consulatation?

According to Medicare Australia,

“the general privacy requirements for video consultations, relating to confidentiality, patient consent and security of patient information and medical records, are the same as for face-to-face consultations. Video consultations bring a new dimension to privacy

requirements given that they involve the transmission of sound, images and other data relating to the consultation. Video consultations should be conducted using secure infrastructure or encryption. If the possibility of third-party interception exists, the patient should be told and asked for their consent to proceed.”

Telehealth is easy at Era Health Doctor Melbourne CBD

What can Era Health Doctor Melbourne CBD provide in a Tele Health Consultations?

Medical Certificates



Our experienced telehealth General Practitioners can treat conditions via Video, such as:



Pain management

Chronic Disease management

Anxiety and Depression

Cold & Flu

Drug and Alcohol Addiction

Ear, Nose & Throat

Eye Issues

Headaches and Migraines


Mental Health Issues

Nausea & Vomiting



Telehealth and Coronavirus 2020

How to Book a Tele Health appointment?

To Book a TeleHealth Video/Call Consultation, please click here or

Alternatively, you can call Era Health Doctor Melbourne CBD on 03 9944 6200